The terms, in plain English.
Who these terms are for
These Terms apply when you use Jenzo, including the app at app.jenzo.ai, the website, the browser extension, the API and the connectors (together, the "Service"). The Service is operated by Ertiqah LLC ("we", "us"). By using it you agree to these Terms, our Privacy policy and our Acceptable use policy. If you use Jenzo for a business or team, you agree for that business and confirm you may do so. These Terms cover individuals and businesses alike.
Your account and your content
- You are responsible for your account, your tokens and what happens under them. Keep tokens private and tell us if one leaks.
- Your tickets, comments, files and other content stay yours. You give us only the permission we need to store it, show it to your team and run the Service.
- Workspace admins decide who joins their workspace and what it holds.
Anonymized research data
We publish research on how AI work is spent, for example how token use and cost compare across models. You give Ertiqah LLC a worldwide, royalty-free, non-exclusive and perpetual license to use anonymized, aggregated statistics derived from your use of Jenzo in research reports, articles and similar publications we produce, and to keep publishing them. This is part of using Jenzo, including on the free plan. It applies to individual accounts and to workspaces run by businesses or teams.
- What it covers: only the kind of work (category label), tokens, cost, model, tool, duration and week, added up across many workspaces. The full list is in our Privacy policy.
- What it never covers: ticket titles, descriptions, comments, files, messages, code, or the names of people or companies. We never name a business in anything we publish.
- On by default. Nothing to do to take part.
- How to opt out: an admin switches off "Anonymized research data" in Settings, under Workspace and members. For an individual account, you are the admin. From the moment it is off, we leave your workspace out of every new analysis. Anonymized totals already published cannot be traced back to you and stay published.
Using Jenzo fairly
Follow our Acceptable use policy. Do not break, probe or overload the Service, or use it to harm others. We may suspend accounts that do.
Changes, availability and ending
- We work to keep Jenzo available and your data safe, but we cannot promise it will never be interrupted or free of errors. Jenzo is provided as is, to the extent the law allows.
- We may update the Service and these Terms. When the Terms change in a way that matters, we update the date above. Using Jenzo after that means you accept the change.
- You can stop using Jenzo at any time. To have your data deleted, email [email protected].
Contact
Questions about these Terms: [email protected].